Shipping & Returns Policy

Shipping & Returns Policy

At GOLDRYA, we are committed to providing you with a smooth and reliable shopping experience. Below you will find all the information regarding our shipping process, delivery times, and return policy.

Shipping Information

Order Processing Time

All orders are carefully prepared and processed before shipment.

Orders are typically processed within 3–5 business days after payment confirmation.

Please note that processing times may be extended during holidays, special promotions, or periods of high demand.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Delivery Times

Estimated delivery times begin once your order has been shipped.

United States:
14–25 business days

United Kingdom & Europe:
14–25 business days

Middle East:
14–30 business days

Rest of World:
14–30 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, holidays, and carrier delays.

During peak seasons or promotional periods, delivery may take additional time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details.

Free shipping promotions may be available from time to time.

Tracking Your Order

Once your order has been shipped, a tracking number will be sent to your email.

You can use this tracking number to follow your package until delivery.

Please allow up to 48 hours for tracking information to become active after shipment.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.

Any additional charges imposed by customs authorities are the responsibility of the customer.

GOLDRYA is not responsible for delays caused by customs inspections.

Incorrect Shipping Information

Please make sure all shipping details are correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us immediately.

Once an order has been shipped, we may not be able to make changes to the delivery address.

GOLDRYA is not responsible for orders delayed or lost due to incorrect shipping information provided by the customer.

Delayed Or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to circumstances outside our control, including:

  • Carrier delays.

  • Customs processing.

  • Weather conditions.

  • Holidays.

If your order has not arrived within the expected delivery timeframe, please contact our support team and we will assist you.

Returns & Refunds

Return Period

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return:

  • The jewelry must be unused and unworn.

  • The item must be in its original condition.

  • The item must be returned in its original packaging.

  • Proof of purchase must be provided.

Items showing signs of wear, damage, or alteration may not be accepted.

How To Request A Return

To start a return request, please contact us:

Email: goldryajewels@gmail.com

Please include:

  • Order number.

  • Reason for return.

  • Photos of the item and packaging.

Please do not send any items back before receiving approval from our team.

Refund Process

Once your returned item is received and inspected, we will send you an email confirming whether your refund request has been approved or rejected.

If approved, your refund will be processed to your original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item received is:

  • Damaged.

  • Defective.

  • Incorrect.

Original shipping fees are non-refundable.

We recommend using a tracked shipping service when returning your item.

Damaged Or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Photos of the item.

  • Photos of the packaging.

Our team will review your request and provide the appropriate solution.

Non-Returnable Items

The following items cannot be returned:

  • Personalized jewelry.

  • Custom-made pieces.

  • Gift cards.

  • Final sale items.

  • Items that have been worn or damaged.

Contact Us

If you have any questions regarding shipping, returns, or refunds, please contact our customer support team:

Email: goldryajewels@gmail.com